People and their relatives were involved in decisions regarding their care and support needs.

Care plans are personalised and reflect people’s individual requirements, and reviewed and updated regularly.

Staff treat people with kindness, compassion, dignity and respect, and have the privacy they require.

People have regular staff for their visits, the service does not use agency staff, the staff cover each other, with the manager and deputy going out if necessary.

Staff know the people they are supporting well and build caring relationships with them.

People are treated with kindness, respect and compassion, and their privacy, dignity and independence is promoted.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible.

The home is clean and welcoming and systems are in place to promote good infection control.

Pauline Steele original review from Google “My mum was a resident of this care home for such a short time. She went in on 21st September 2022 and passed away on 9th November 2022. The staff were absolutely amazing. They were kind caring and compassionate not only to mum but to us as a family too. I would highly recommend this care home – thank you”

Janice S original review from carehome.co.uk – “My friend was with Dial House for around six weeks respite care. During this time I visited as a friend and took him to a couple of hospital appointments. The lovely staff could not have been more understanding and helpful. It was reassuring to see that he was treated with dignity and respect, and the nursing care ensured that he recovered well.”

Joseph original review from Google “Great place in caring”

Susan Yates original review from Google “My mother was in Dial House for 2 weeks. She was given wonderful care to which I will always be grateful. Staff and management were very kind and supportive to all our family. We were all treated with respect. Staff were very attentive and professional.”

Colette Haverty-Stacke original review from Google “Friendly, professional staff. Large garden.”